Terms and Conditions of Service with “The Wellness Nurse” 

Conditions for Booking 

• Upon making your booking for your scheduled appointment, you agree for The Wellness Nurse to charge you a Booking Fee. 

• By making your scheduled appointment, you agree to pay the remainder of the cost of the Services to The Wellness Nurse upon receiving the Services, including any charges or taxes that may apply. 

• You warrant that the Location to provide the Service is clean, free from obstruction and dirt/debris, and safe for The Wellness Nurse to provide the Services to you. You will complete the supplied Home visit questionnaire prior to your appointment to ensure a safe place for the visiting nurse. 

• All online scheduled appointments require a debit or credit card to be stored for payment on our online booking system. 

 

Payments and Cancellation Fee 

• In the event that you need to cancel or reschedule your appointment, we kindly request that you cancel or reschedule your scheduled appointment by providing at least 12 hours’ notice before your scheduled appointment time. 

• Cancellations are considered “late” when you do not provide at least 12 hours’ notice prior to your scheduled appointment time. Late cancellations will mean a forfeiture of your deposit, which is non-refundable. 

• In the event of a no-show or missed appointment, you agree to forfeit your deposit, which is non-refundable. 

• The Wellness Nurse reserves the right, at its sole discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and necessary. 

• If, for any reason, we must cancel your scheduled appointment, we will notify you as soon as possible and will work with you to reschedule. 

•  If you need to cancel or reschedule your appointment, please contact our owner/director Lauren on info@twnurse.co.nz or 021 083 83000, or do so via our website booking app. 

 

Booking Warranty 

• You warrant that the payment details and information you provide to The Wellness Nurse are true and correct. 

• In the event that payment details are not supplied by you to confirm a scheduled appointment, The Wellness Nurse reserves the right to refuse any further scheduled appointments or to provide any Services to you. 

• The Wellness Nurse has a no-disrespect policy. If at any point, you (or a related entity to you) display inappropriate or disrespectful behaviour, we may terminate our Services, without notice to you. In the event this occurs, we reserve the right to charge you the full amount for the Services you had booked. 

• Upon making your booking, you warrant that you do not have any medical conditions, are not pregnant (unless disclosed), or have allergies or reasons that would prevent you from receiving the Services. 

• In the event, that you believe you may have a Condition that may affect your ability to receive the Services, you warrant you will let us know in writing before making the scheduled appointment. 

• If we arrive at your scheduled appointment to provide the Services, and any Conditions have not been disclosed to us beforehand, then you will be charged the full amount for the Services you had booked, if we cannot tailor a new suitable treatment to you. 

• We reserve the right to cancel, reschedule, or change the time of an appointment when the appointment is booked online outside of business hours 8am to 7pm. 

• We require a health questionnaire and home visit questionnaire to be filled in at the time of booking online, so we have time to review the form submitted before attending your scheduled appointment. If there is anything noted on the required forms that needs more investigation, rescheduling will happen. 

• You acknowledge that you are required to sign a consent form for treatment before any services are undertaken. 

• You warrant that upon making your booking there are potential side effects when receiving the services which include (but are not limited to): 

1. Fast or slowing heartbeat 

2. Pain, tenderness, bruise, or redness at the injection site 

3. Infection 

4. Local thrombophlebitis (inflammation of a vein) 

5. Chest pain or pain in the legs or calves 

6. Rapid breathing 

7. Shortness of breath 

8. Headaches; and 

9. Allergic response.

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All of the above will be discussed with you during the consent process before your treatment.

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Refund (on packages only). 

• The Wellness Nurse strives to provide awareness and accessibility of premium quality IV vitamin therapy to our clients. This is why we offer pre-purchased IV vitamin packages to continue your wellness journey into the future. 

• Our customer experience specialists and infusion Nurses perform extensive medical screening to determine your suitability for IV vitamin infusion treatments and help you create an individually tailored wellness plan to reach your health goals. 

• You must provide The Wellness Nurse with full discretion regarding your medical history during our medical screening processes. 

• We recommend at least one IV treatment before committing to a pre-purchased vitamin package to ensure this service is right for you. 

• All pre-purchased packages have a 12-month expiry date from the date of purchase. 

• If a pre-purchased pack appointment is cancelled with less than 24 hours’ notice, that infusion will be forfeited. 

• We are unable to provide a refund based on a change of mind under any circumstances. However, we can transfer your prepaid credit to another family member or friend. Otherwise, you will forfeit your payment. 

• Refunds for pre-purchased packages may be accepted if you are able to provide a medical letter from your doctor clearly stating why you are no longer suitable to continue vitamin infusion therapy. 

• The Wellness Nurse reserves the right to refund payments if a medical letter has been provided. 

• In the event you are eligible to receive a refund of your pre-purchased package, we can only offer a partial refund for any unused package items. When partially refunding a discounted pack, the total price of the infusions administered will apply. 

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Technical Terms & Conditions

 

VIRUSES 

We do not guarantee that our Site will be secure or free from bugs or viruses or any other type of malicious code or software. You are responsible for configuring your technology to access our Site. You should use your own antivirus software. 

 

ILLEGALITY AND SEVERABILITY 

So far as possible the Terms and Conditions will be construed so as not to be invalid, illegal or unenforceable but if any provision is deemed by a court of competent jurisdiction to be illegal, invalid or unenforceable: 

a) that provision will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable and in such manner as may be reasonable in all the circumstances so as to give it a valid operation of a partial character; or 

b) if the provision or part of it cannot be read down in a manner that will give it a valid operation, then the provision or relevant part will be deemed to be void and severable and the remaining provisions of this document will not in any way be affected or impaired. 

 

JURISDICTION 

You agree that the laws of New Zealand apply to these Terms and Conditions regardless of your business, or residential location. 

 

ELECTRONIC COMMUNICATION  

You agree that we may communicate with each other by electronic means such as e-mail or SMS. You recognise e-mail and the internet are inherently insecure, and that emails and data can become corrupted, are not always delivered promptly (or at all) and that other methods of communication may be appropriate. You acknowledge such hazards, and you acknowledge that you are responsible for protecting our own systems and interests and we are not responsible for any loss or damage in any way arising from the use of electronic communication. 

 

LIMITATION OF LIABILITY 

a) In no event will we, our related bodies corporate or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our Site, any websites linked to it, any content on our Site or such other websites or any services or items obtained through our Site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 

b) Nothing in this clause affects any liability which cannot be excluded or limited under applicable law. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Where our liability cannot be excluded, we limit our liability to the fullest extent permitted by the Consumer Guarantees Act (1993) New Zealand. 

 

DEFINITIONS 

The following expressions used in these Terms and Conditions have the following meaning unless the context clearly requires otherwise: 

a) Agreement means this Agreement, including but not limited to these Terms and Conditions, the Consent form/ Service Agreement terms and conditions and any recitals, annexures, schedules, and policies and procedures, issued from the Provider from time to time 

b) Booking Fee means a $100 charge that will be taken at the time you book your scheduled appointment 

c) Deposit means the Booking Fee of $100 charged that becomes non-refundable. 

d) Client (you / your) means any General Visitor or person who visits our website, enters information or data on a Page, or makes a booking through our Site 

e) General Visitor means any person who accesses the Site but does not enter information or data on a Page 

f) Goods and Services means any items or services offered for sale or purchase, described or displayed on the Site or any of our marketing material. 

g) IP means all intellectual and industrial property rights (such as copyright and related Rights), all Rights in relation to inventions (including patents and patent Rights), all registered and unregistered trademarks, all Rights relating to registered designs, and all other rights resulting from intellectual activity in the artistic, literary or scientific fields excluding any moral attribution Rights 

h) Obligation means any express or implied legal, equitable, contractual, statutory or other obligation, promise, agreement, covenant, commitment, duty, undertaking or liability 

i) Page means a page on the Site to which you can browse Goods and Services suitable for your needs 

j) Rights means any legal, equitable, contractual, statutory or proprietary right, chosen in action, power, authority, benefit, privilege, remedy, or discretion. 

k) Site means .co.nz  or other domains that The Wellness Nurse may own. 

l) Terms and Conditions means the Terms and Conditions set out in this document; and 

m) The Wellness Nurse (us, our or we) means The Wellness Nurse NZBN 9429051276898 and any of its related entities, servants and agents. 

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GENERAL 

By using our Site, you agree that: 

a) you have read and understood these Terms and Conditions and you agree to be bound by them. 

b) The Wellness Nurse may amend these Terms and Conditions from time to time, without notice to you. Any time you visit our Site, please check these Terms and Conditions for any amendments; and 

c) The Wellness Nurse may subcontract any of its Rights and Obligations under these Terms and Conditions. 

 

WITHDRAWAL OF SITE 

a) Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available, uninterrupted or error-free. We may suspend withdraw or restrict the availability of all or any part of our Site for business and operational reasons. 

b) You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions and that they comply with them. 

 

OWNERSHIP OF IP 

a) The parties agree that any IP that The Wellness Nurse makes, develops, or conceives in providing its Site to you, will remain the sole property of The Wellness Nurse (to the extent that it was created by The Wellness Nurse and no other party has ownership in the IP). 

b) You shall not sell, transfer, publish, display, disclose or otherwise make these Rights available to any third party without the prior written consent of The Wellness Nurse 

c) You may print off one copy and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site. 

d) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

e) You may use the Site only for lawful purposes and by these Terms and Conditions. You agree not to: 

• use the Site in any manner that could disable, overburden, damage, or impair the Site 

• use any robot, spider or other automatic devices, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site 

• use any manual process to monitor or copy any of the material on the Site or for any other unauthorised purpose without our prior written consent 

• use any automatic or manual process to reverse engineer or decompile any part of the Site 

• use any device, software or routine that interferes with the proper working of the Site 

• introduce any viruses, trojan horses, worms, logic bombs, spyware, computer code, file, program or material that is malicious or technologically harmful 

• attempt to gain unauthorised access to, interfere with, damage, disrupt or destroy any parts of the Site including its data, the server on which the Site is stored, or any server, computer or database connected to the Site 

• attack the Site via a denial-of-service attack or a distributed denial-of-service attack; or 

• otherwise, attempt to interfere with the proper working of the Site or use the Site in any other unlawful manner or for any unlawful purpose. 

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YOUR LOCATION 

Our Site is mainly intended for General Visitors and Clients who are residing in and using this Site within New Zealand. We do not represent that content available on or through our Site is appropriate for use or available in other locations. If you access our Site from outside New Zealand, you do so at your risk and you are responsible for compliance with laws applicable to your accessing the Site from your location 

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NO REPRESENTATIONS 

a) This Site is provided on an “as is” and “as available” basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site. 

b) You agree that you are using the content on our Site for general information purposes only, and you are not relying on the Site as any form of professional or medical advice. 

c) Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. 

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THIRD-PARTY LINKS 

Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and you access third-party websites entirely at your own risk and subject to the terms and conditions of use for those websites.